Healthcare Management Forum Featured Author Bios

Deanne Osborne RN, B.Sc.N

Deanne Osbourne graduated from the Brock Loyalist College Nursing Degree program in June of 2007. While at The Ottawa Hospital (TOH), she collaborated with the development of a “Discharge Preparation Tool” as a member of the Patient Advocacy Subgroup of Corporate Nursing Clinical Practice Committee of TOH. This tool was developed in response to increased wait times and a rise in overcapacity patients. The tool was targeted towards Novice nurses to assist them to identify services available to their patients and how they access these services, in order to improve patient care and decrease length of stay. The Discharge Preparation Tool was featured at York University’s 2010 Nursing Research Day.

In January of 2011, Deanne joined the Brockville General Hospital team as Manager of 1East Med/Surg unit. She immediately assisted with the successful implementation of Enhanced Activation on 1 East. In June of that year, Deanne also participated with changing the BGH nursing model from Primary Approach to Patient Care to a Collaborative Approach to Care, which brought Personal Support Workers into the clinical team. Deanne is from Newfoundland, and finds friendly Brockville to feel the closest to being back on “The Rock.”

Heather Crawford BScN. MEd., CHE

Over the course of her career, Heather Crawford has held progressively responsible positions as a healthcare administrator, including Executive Director, Rural and Community Hospitals, for Alberta Health Services; and Vice President and Chief Nursing Officer of the Health Sciences Centre in Winnipeg, Manitoba. Heather has taught many different aspects of nursing at educational institutions including Ryerson University, Toronto, and the University of Alberta. She has also taught nursing conferences on quality improvement and scope of practice in Alberta, Manitoba and Nova Scotia, and is presently an item writer for the National Certification Exam, Canadian College of Health Leaders.

Heather has served on the board of directors of Mount Carmel Clinic, Winnipeg, Manitoba; and Cancer Care Manitoba. She is a certified health executive (CHE) with the Canadian College of Health Leaders. Heather has been registered as an RN in three provinces: Ontario, Alberta and Manitoba. She currently resides off the beautiful 1000 Islands Parkway in Mallorytown, Ontario, with her husband Maurice and their two large “children”ߞTuborg and Isis (Great Danes!).

Presentations and Publications

Crawford, H., & Kelly, P. (2013). Nursing Leadership and Management, Second Canadian Edition, Nelson Education Limited. Toronto. Thomson Delmar Learning.

Crawford, H., & Kelly, P. (2008). Nursing Leadership and Management, First Canadian Edition, Nelson Education Limited. Toronto. Thomson Delmar Learning.

Crawford, H. (2003). “What will change in nursing practice over the next five years?” Canadian Journal of Nursing Leadership, 16 (3): 35-39.

Crawford, H. (2003). “Sowing the Seeds of Success”, Nova Scotia Association of Health Organizations, 21st. Century Leadership: New Rules, New Roles (conference speaker), Halifax, Nova Scotia, April 2 - 4, 2003

Crawford, H. (2002). “How is Nursing Like Gardening?”, National Nursing Conference Building Solutions for Canada’s Nursing Crisis: Emerging Trends and Opportunities (conference speaker), Winnipeg, Manitoba, September 12-13, 2002

Crawford, H. (2002). speaker at the inaugural meeting of the Canadian Nursing Advisory Committee chaired by Michael Decter, Toronto, Ontario, June 2002

Crawford, H. (2001). “Licensed Practical Nurses – Fallen angels of the profession”, Canada’s Nursing Crisis: Danger and Opportunity A National Landmark Conference, Edmonton, Alberta, (plenary session speaker), June 14 & 15, 2001

Crawford, H. (1999). “Scope of Practice Partnering”, 4th Annual Designing Community Health Conference “New Partnerships for the Millennium”, Edmonton, Alberta, poster presentation, November 18 & 19, 1999

Crawford, H. (1999). “The challenge of change … Are you practicing to your scope?”, College of Licensed Practical Nurses of Alberta Spring Conference, Calgary Alberta, (conference speaker), May 14, 1999

Robin TeKamp, BSW

Robin TeKamp is a Registered Social Worker with a BA in Psychology from Western University, a BSW from Carleton University, and an MSW under completion with the University of Calgary. She entered social work to have a positive impact on the lives of the elderly, the disadvantaged and other individuals in need of guidance and direction in their lives while valuing the importance of their physical, mental and spiritual well-being.

Robin worked for 10 years in community mental health and addictions before becoming Manager of Discharge Planning at Brockville General Hospital (BGH) five years ago. With the Enhanced Activation/Restorative Care program at BGH, she works to promote empowering the elderly and their families to understand and effectively utilize the various social services and programs that are available to them after an acute care stay. In addition, she works with community partners and the South East LHIN to alleviate the patient flow pressures within an acute care setting, including the impact of the Alternative Level of Care (ALC) population. Robin lives and plays on the beautiful St. Lawrence River with her husband and two black lab retrievers.

Sherry Anderson

Sherry Anderson has been the Director of Complex Continuing Care, Rehabilitation, Restorative Care and Palliative Care Programs at Brockville General Hospital since 2008—bringing with her comprehensive experience through holding a variety of positions within the organization including Charge Nurse of the palliative care unit, and staff nurse in critical care, medical/surgical, and paediatrics.

Sherry has taught as professor at St. Lawrence College in Brockville, with the Registered Practical Nurse (RPN), Registered Nurse (RN) Fast Tracking and the RN programs. For ten years, she held the title of President for the Ontario Nurses’ Association. In 2011, Sherry worked as Co-Lead on the Restorative Care Clinical Services Roadmap for the South East Local Health Integration Network.

Sherry Anderson was born and raised in Brockville. She has three adult sons and one granddaughter. Although she has spent her entire life on the St Lawrence River, Sherry now prefers the tranquility of Lower Beverly Lake where she spends her summers with family and friends.

Publications

Submission to the PCPCC Parliamentary Committee on Palliative and Compassionate Care Community Consultation, September 30, 2010.

Patient Safety Development and Implementation of the Patient Transfer Safety Checklist , Brockville General Hospital, 2009.

Vaughnette Chatzikiriakos

Vaughnette Chatzikiriakos graduated from the St. Lawrence College Personal Support Worker Program in May of 2006, and immediately joined the Brockville General Hospital (BGH) team at the Garden Street Site (GSS) in Palliative Care, Complex Continuing Care, and Rehab. In January 2010 GSS introduced Slow Stream Rehab (which eventually became Restorative Care). Vaughnette, along with her peers at Garden Street, underwent a complete change in how patient care was provided. They began having patients ‘do for themselves’ what would have traditionally been ‘done for them’. The following year, she assisted with the implementation of Enhanced Activation in acute care at the BGH Charles Street Site (CSS).

In June 2011, the 1East Unit at CSS began implementing the model change from Primary to Collaborative Care. Vaughnette worked closely with the RN Clinical Educator to develop orientation for new Personal Support Workers in acute care, and collaborated with the creation of the “PSW Skills List” that is provided to new PSWs being oriented to Acute Care at CSS. Since then, Vaughnette has assisted with orientation for PSWs at Charles Street. Vaughnette brings to her work strong people skills from over 25 years in hospitality, prior to her career at BGH.

Works

“Brockville General Hospital PSW Orientation, 2011,” Brockville General Hospital, Brockville, Ontario. 2011